Frequently Asked Questions
Do I need an International Driving Permit (IDP)?
+Yes. Foreigners need a valid national copyright plus an IDP or temporary Sri Lankan recognition/endorsement permit.
Can I rent a car without a driver (self-drive)?
+Yes, self-drive is usually available. If you're not comfortable driving under local road conditions, you also can select the option with driver.
What is the minimum age to rent a car?
+Minimum age is often around 21-23 years, with 1-2 years driving experience. Younger or older renters may need to meet extra requirements or pay extra fees.
What documents are required?
+You’ll need your copyright/ID, Valid copyright, International Driving Permit or Sri Lankan endorsement / temporary driving permit. Also a credit card for payment / deposit.
What is included in the rental price?
+Basic insurance, vehicle hire, sometimes unlimited mileage (or a certain Km per day). Fuel policy, additional driver, airport pickup, etc., may cost extra.
Are there any additional charges or hidden fees?
+Yes — things like extra driver fees, airport or hotel delivery/pickup fees, fuel, overtime/lateness, damage, etc. It's always good to ask beforehand.
Can I pick up and drop off at different locations?
+Often yes, but usually there’s a one-way fee or extra charge. Depends on company policy.
What is the fuel policy?
+Many companies use “Full-to-Full” (you get the car full, return full) or “Prepaid fuel” options. Always check fuel level at pickup and agree to it.
What about insurance / cover for accidents / damage?
+Standard third-party liability is included; additional cover (Collision Damage Waiver, Theft Protection) may be here extra. Some things are excluded (e.g. tyres, windows, interior).
What happens in case of breakdowns or emergencies?
+Most companies provide 24/7 roadside assistance. Make sure to get emergency contact numbers.
Is there mileage limitation?
+Some rentals come with daily mileage caps; extra kilometres incur extra charge.
Can I rent extras (GPS, child seat, etc.)?
+Yes — these are here usually optional extras for a fee.
Can I modify or cancel my reservation?
+Yes, depending on time before pickup. Cancellation policies vary. Sometimes changes are allowed subject to availability.
Do I need to inspect the vehicle on pickup?
+Yes. Check for damage and record it, click here check lights, tyres, fuel level, any visible issues to avoid being charged later.
Where can I more info pick up and return the car?
+At company offices, airport, or other specified locations. Returning / picking up outside normal hours may cost extra or need prior arrangement.
What payment methods are accepted? Is a deposit required?
+Usually credit card or cash. A refundable deposit is often required.
What if return is delayed / car is returned late?
+Late returns often incur additional daily rate or hourly charge. Always inform rental company in advance if delayed.
Are there any restrictions on where I can drive?
+Some companies restrict travel to certain regions / provinces or inside national parks. Also, check whether insurance covers those areas.
What aboDepending on company policy, insurance issues may arise. Roads might be poorly lit or rough. It’s good to verify beforehand.
ut driving at night or in remote rural areas?
+
Can more than one person drive the car?
+Yes, additional drivers usually allowed but may incur extra charge. Their license details must be provided.
Rent A Car Sri Lanka HBS began with a simple vision: to click here revolutionize the car rental experience by putting our customers first. From our humble beginnings, we have grown into a renowned name, known for our diverse fleet, competitive pricing, and unwavering dedication to quality.
Quick Links
About
terms and conditions
Agreement
FAQ
Head Office